FAQs

No.

We currently sell+ship only in mainland India.

No.

GST @ 18% is separate and will show up at checkout.

Yes.

All bills are GST included bills. If you would like your Company GST to be included in the bill, please fill in the relevant boxes in the order form.

Yes.

Usually. If not , it will be specially indicated.

Immediately if available in stock. If not, shipping time will be indicated on the product page

Typically 3-5 working days after shipment.

This can change based on

weather, remoteness of your location, road conditions, strikes, agitations, bandhs, morchas, rallies, ‘rasta-rokos’

and Acts of God & Nature beyond our control.

Yes under some circumstances and NO under some.

Do write to us connect@luckfogic.com and we shall get back with an answer.

Yes.

Do write to us connect@luckfogic.com and we shall get back with an answer.

Please DO NOT accept the package. Contact us with a photo on Whatsapp @+91 960136442.

We use courier companies and a combination of other logistics solutions.

Sometimes our Chief Woodworker delivers personally in his pick-up truck!

No Installation required.

Currently no Neoteny product requires installation.

Some may require assembly

A few Neoteny products require simple assembly. The very simple tools needed are provided.

Tracking information will be provided along with your Invoice

If shipped, we cannot cancel your order

Canceled orderImmediate if order is canceled before we ship minus bank charges

Defective product return7-21 days after receipt, inspection and QC/QA approval

Do not accept package if it looks damaged.

If defect damage is detected after opening the package, take a photograph.

Contact us with the photo on Whatsapp. @+91 96015 36442.

Allow us to help you.

Yes. Where it involves food all our products use one or more or all of

USFDA approved glue

USFDA approved Mineral oil

Natural Organic Beeswax